Pricing & Estimates

The way it once was...

Some design firms price websites by the page. This isn't really fair, as some sites may require many pages but very little content on each page while others may require a handful of pages filled with text and images.

How Twelve Oaks determines website design fees...

After the client discusses his or her vision and ideas for a new website, our designers consider how best to make the client's vision a reality. We provide an inclusive estimate (graphics, template customization, and content included) for at turn-key design. We want our customer to be completely satisfied with our final product, and our pricing reflects our best estimate as to the time and resources that will be necessary to reach that satisfaction.

Why is my estimate given in a range?

Your design sales consultant will provide you with a price range.
The low figure represents the absolute least our services will cost.
The high figure is the “not to exceed” price: It will never be higher.

We attempt to remain as affordable as possible, but we will be satisfied with the final product; and we want to make certain you are too.

What if I change my mind after design has begun?

We understand that as your site develops, you may have different ideas (inspiration!) when you realize what is possible. We will make every effort to remain in budget. If it appears costs will exceed the estimated budget, we'll work with you to prevent that from happening.

If a budget overrun is unavoidable, we'll make sure you know about it, and what your options are.

We do require all change requests to be made via e-mail or through our support desk. If you discuss changes with your designer via chat or phone, be certain to follow up with a quick message giving us your acceptance of what was discussed.

I know each design gets a custom estimate, but can you give me some example pricing?

A small website with an e-commerce option, custom logos and graphics, and content creation may cost as little as $300.

A municipal website with many pages, departments, and lots of content would probably be no less expensive than $700.

We have a soft-spot for community organizations, non-profits, and churches. We reserve the right to throw the pricing guidelines out the window for worthy causes.

Paying

Deposits

Before our designers begin work, we ask that clients remit 30-50% of the low estimate. This deposit covers our startup costs that may include template purchase, stock image purchase, and other costs. It also demonstrates the client's commitment to the project.

Alternative arrangements can be made in special circumstances.

Payment Arrangements

After design is complete, we'd love for clients to pay the balance of the final cost. We know, however, that cash flow for small businesses is sometimes uncertain.

We're more than glad to spread out the balance of the design fees over up to 6 months.

Payment Methods

All invoices are sent electronically. There are (almost) no exceptions.

We accept all major credit cards (through PayPal) as well as checks. You will receive an electronic invoice (via e-mail); a link is provided to pay online, or you may print the invoice and mail your payment if you wish.

If you choose to pay by mail, please include the invoice number on your check. Checks may be mailed to:

Twelve Oaks Group
PO Box 288
Dyer, TN  38330